Privacy Policy
Last updated: 21 September 2026
Jones Carpet Services (ABN 42 352 719 131) respects your privacy. This policy explains what personal information we collect through this website and by phone or email, how we use it, and your choices.
Information we collect
When you make an enquiry we collect the details you give us:
- your name, email address and mobile number;
- whether the job is residential or commercial, and the service you need;
- the message or job details you write, and your preferred contact method.
If you call or email us we also keep the details you share with us in that conversation.
How we use it
We use your information to reply to your enquiry, provide quotes, arrange and carry out work, and keep basic business records. We do not sell your personal information, and we will not add you to any marketing list without your consent.
Who handles it
Enquiry form submissions are processed by Formspree, a form service that forwards each submission to our email. Our email is provided by Google (Gmail). These providers may store data on servers outside Australia, including in the United States. We do not otherwise disclose your information unless required by law.
Cookies and analytics
This website may use Google services such as Google Analytics and Google Search Console to understand how visitors find and use the site. These services may set cookies or similar identifiers in your browser and collect information such as your IP address, device and browser type, the pages you view and how you arrived at the site. This information is used in aggregate to improve the website and is not used to identify you personally.
Google may store this data on servers outside Australia, including in the United States. You can block or delete cookies in your browser settings, or opt out of Google Analytics using Google's browser add-on. Blocking cookies will not stop you using the website or making an enquiry. See how Google uses information from sites that use its services.
Security and retention
We take reasonable steps to keep your information secure and only keep it for as long as we need it for the purposes above or to meet legal and tax obligations.
Access, corrections and complaints
You can ask to see or correct the personal information we hold about you, or ask us to delete it, by contacting us below. If you are unhappy with how we have handled your information, please contact us first. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Jones Carpet Services
Phone: 0410 613 275
Email: jonescarpetservices@gmail.com